Policies

 

PVL Suites is proud to be your home away from home while you stay in Dumaguete. We would like to keep the experience consistently excellent for all guests who come and go, so here are a few guidelines to keep in mind once you step in through the doors of the hotel.

 

When You Reserve

Reservations should only be made through the “Book” link in this site, or through e-mail to pvlsuites@yahoo.com. Please include necessary details such as: name/s, target dates, target rooms, and contact details so that we may be able to get back to you as soon as we can. Reservation is only considered final upon the confirmation of our Reservation Officer.

Full payment must be made upon check-in. Guest/s must be able to present valid identification upon check-in. Check-in time is at 2:00 PM, and check-out time is strictly at 12:00 NN.

Hotel guests are responsible for guests they may invite into the hotel. Guest’s visitors may stay in the hotel until 10:00 PM only.

Guests who wish to extend their stay must advise the Front Desk at least 24 hours prior to their expected check-out date. Extensions are subject to room availability.

Walk-in guests may be accommodated but are subject to room availability.

 

While You Stay

Parking is free and available at the front area of the hotel.

We are proud of our hotel and its clean rooms. To maintain its good condition, guests are not to vandalize, damage, or take anything in and around the room. Lost items or damages incurred to hotel property will be charged accordingly.

Smoking in the hotel is prohibited, under Republic Act No. 9211. Anyone caught smoking in the bathroom or within hotel premises will be charged PHP5,000 per incident. Tampering with the smoke detector is prohibited and punishable by law.

Pets are not allowed in the hotel.

Bringing of durian and dried fish into the hotel is not allowed.

Bringing in of hazardous items inside the hotel premises such as, but not limited to, explosives, volatile or flammable materials, firearms, illegal drugs, biohazard and heavy machinery is not allowed.

All illegal activities such as gambling, prostitution, among others, are not allowed, and will be reported to the proper authorities.

Cooking is not allowed in the hotel. Bringing in of extra appliances for guest use is also prohibited.

Taking linens out of the hotel is not allowed.

 

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